FAQ – Schloss Laxenburg
Answers to your questions about Illumina Light Garden – tickets, times, travel, accessibility and more.
1. Tickets
Tickets for the Garden of Lights and the shuttle bus can only be purchased in advance at lichtergarten.at.
There is a box office on site, but it only sells remaining tickets with a €2 surcharge! On sold-out days or times, it is not guaranteed that you will receive a ticket on site. We recommend buying tickets in advance at lichtergarten.at!
Only card payment is possible at the box office.
No, bookings are not possible.
• Flex ticket: One-time admission on the booked day from the start of operation until 7:30 p.m. at the latest. No time slot restrictions.
• Time slot ticket: Fixed time slot booked for the start of your visit
• Family ticket: Family tickets are valid every Monday and Thursday. Exceptions are Mondays and Thursdays during holidays and public holidays, as there are no family offers during this period! Family tickets include a maximum of 2 adults and 3 children. Please note the exact number of people when booking. It is not possible to add a second or third child at a later date!
• Free admission for children aged 0-5
Rebookings are excluded. Unless you have purchased the rebooking option with your tickets. Rebooking is possible up to 24 hours before your visit, later rebookings cannot be made.
If you selected the rebooking option when purchasing your ticket, you can send us your new visit date at support@lichtergarten.at.
Please note that rebooking is only possible to the same price category and subject to availability!
Cancellations are excluded.
Children from 0-5 years do not need a ticket.
Children aged 6 to 14 visit the light garden at a reduced price.
Yes, Monday and Thursday (outside of school holidays) are family days at Illumina, when two adults and up to three children can visit the light garden for just €54.
Yes, you can take your dog with you free of charge. The dog must always be kept on a lead.
Dogs are also allowed on the shuttle bus, provided they are on a leash and muzzled and sit under the seat/on your lap/between your legs (not in the aisle!).
There are no discounts on the regular admission prices for these groups of people.
• Laxenburg Card (service or citizen card): Free ticket available on site upon presentation of the card and an ID card.
• Laxenburg Palace annual pass: 50% discount (only applies to annual pass holders) when purchasing tickets in the online shop. Codes are available from Laxenburg Palace Park.
• Lower Austria Card: No discounts, with the exception of limited-time discount promotions advertised on the Lower Austria Card website during their duration.
No, there are no discounts on the regular admission prices for these groups of people.
Yes, there are disabled-accessible toilet facilities in dining area 1 and in Franzensburg.
Persons with disabilities can park directly in front of the entrance at car park 1 (Schlossplatz 1).
2. WEATHER
3. PARKING
Yes, you can use car parks P1, P2 and P3, whereby P1 is reserved especially for people with disabilities.
P2:
• Münchendorferstraße 5, 2361 Laxenburg
• Approx. 8 min walk to the main entrance
P3:
• Münchendorferstraße 7a, 2361 Laxenburg
• Approx. 15 min. walk to the main entrance
On weekends and holidays
Free shuttle bus service from car park P3 to 200 metres in front of the main entrance and back for all holders of a ticket for the light garden. The low-floor bus runs every 7-10 minutes between 5 p.m. and 10 p.m. and can accommodate wheelchairs and prams.
4. ROUTE
Last admission is at 7:30 p.m. daily.
Park closes at 22:00.
5 GASTRO
6. SAFETY
Service-Hotline
You can reach us by telephone at the following times:
Monday to Thursday: 10:00 a.m. – 4:00 p.m.
